Frequently asked questions

Frequently asked questions

Why can’t my parish offer Direct Debit?

Direct Debiting is a highly regulated system, and is only offered by Banks to large businesses/organisations who are considered to have the necessary internal control systems required to process significantly high numbers of Direct Debits. 

What is the Direct Debit Guarantee?

Donors are protected by the Direct Debit Guarantee, which makes it a very safe system. More information is available at www.directdebit.co.uk or www.financial-ombudsman.org.uk (search for ‘direct debit’).

What happens at the Offertory?

When donors join PGS, they can use PGS tokens to place on the plate or in the collection bag at the Offertory. The PGS tokens enable us to participate in the Offertory. 

How can donors join PGS?

Once your parish has registered, donors can start supporting your church by completing a paper form or signing up via our telephone service. For further information click here 

What measure of inflation is used?

The PGS applies the most recently published January RPI on the anniversary of our donations through the PGS. This increase is only applied to those of us who have ‘opted in’.

What is the anonymous option?

All information is treated as confidential. However some donors may wish to remain anonymous to the parish, which means only the amount of the gift, will be shared on your parish statement. We encourage donors to remain known to their parish so that you may thank them and avoid mistakenly approaching them in the future about supporting the church. Less than 13% of our donors choose to be anonymous.

Can our donors choose the day the gift is collected?

Unfortunately not. To enable PGS to run cost effectively and efficiently, one date had to be chosen for all donations. The 1st of the month is an appropriate point in the month based on 1 Corinthians 16:2 (NIV): ‘On the first day of each week, each one of you should set aside a sum of money in keeping with his income, saving it up, so that when I come no collections will have to be made.’

How often will PGS contact its donors?

Once registered (either online or paper form), donors will receive an initial letter confirming their details and welcoming them to the scheme.  All those who have requested to inflate their giving annually will then receive a letter one month preceding the anniversary of their first gift informing them of their soon to be inflated gift (with the option to vary it). There is no further communication from the PGS Team to its donors unless there is a genuine administrative reason. It is important that the relationship remains with the donor and the parish.

Gift Aid

The donation claimed through the Parish Giving Scheme, will be passed back to your Parish by 10th of the month. Gift Aid will be sent separately once PGS has received it from HMRC; however you will still have to claim Gift Aid for other donations received by your Parish.

If you are having difficulties with claiming Gift Aid please look on the Parishes Resources Website.

If one of your donors becomes eligible to claim Gift Aid after starting their donation through the Parish Giving Scheme they will need to complete a Gift Aid declaration.